Title: Regional Retail Experience Manager
Spain
About us
We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives. We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.
Do you want to join the Challenge?
What are we looking for?
We are looking for a Regional Retail Experience Manager.
You will lead and coach the skin expert team of your region, delivering brand KPIs, sales targets, store activities while driving excellent customer service experience.
The main responsabilities will be the following:
- Cascade sell out targets, KPIs and monitor results on weekly basis, developing action plan
- Share weekly sell out report and KPIs with direct line manager and monitor monthly sell our reports
- Be the day to day go to person for skin experts
- Conduct monthly performance reviews, annual appraisals with appropriate action plan to ensure continuous development of skin experts
- Coach, lead and develop the skin expert team in your region
- Follow up on training sessions, coach and give feedback during POS visits
- Set team meetings to cascade strategy and support skin expert in their day to day activities
- Support new hiring and lead onboarding of new team members
- Ability to understand sales data and analyse pre and post activity
- Action and put in place the yearly store/ event experience strategy in the point of sales
- Coach the skin expert team to deliver a high level customer service, train them on the isdin customer experience and give them feedback when in the POS
- Support brand visibility when visiting the POS and ensure merchandising guidelines are put in place by team
- Build relationship with store managers and key retailer contact on the POS
- Consolidate any competitor activities
What are we offering?
By joining Isdin, you can change the life of a lot of people worldwide. In addition, we offer some interesting benefits, what makes us a top employer company:
- Flexible entry hours and home office policy.
- Private medical insurance.
- Discount in our employee store.
- Wellness benefits.
- Christmas lot with several products.
What will your challenges be?
We are looking for a Regional Retail Experience Manager.
You will lead and coach the skin expert team of your region, delivering brand KPIs, sales targets, store activities while driving excellent customer service experience.
The main responsabilities will be the following:
- Cascade sell out targets, KPIs and monitor results on weekly basis, developing action plan
- Share weekly sell out report and KPIs with direct line manager and monitor monthly sell our reports
- Be the day to day go to person for skin experts
- Conduct monthly performance reviews, annual appraisals with appropriate action plan to ensure continuous development of skin experts
- Coach, lead and develop the skin expert team in your region
- Follow up on training sessions, coach and give feedback during POS visits
- Set team meetings to cascade strategy and support skin expert in their day to day activities
- Support new hiring and lead onboarding of new team members
- Ability to understand sales data and analyse pre and post activity
- Action and put in place the yearly store/ event experience strategy in the point of sales
- Coach the skin expert team to deliver a high level customer service, train them on the isdin customer experience and give them feedback when in the POS
- Support brand visibility when visiting the POS and ensure merchandising guidelines are put in place by team
- Build relationship with store managers and key retailer contact on the POS
- Consolidate any competitor activities
Are you the one we are waiting for?
Experience: More than 3 years in a similar role.
Education: University Degree.
Languages: English upper-intermediate (B2)
Others: This role requires 80 % of travel across Spain
Equal Employment Opportunities Employer
At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.