Title:  Italy Customer Care Technician

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touchtoenjoy healthy, happy, beautiful lives.

We are a purpose-driven company, and we want your day to day to have a positive impact onourcommunities and planet. We are proud to be B Corp certified. However, forming part of thesolutionalso comes with great responsibility: to be a force for change towards a more sustainableworld.

Do you want to join the Challenge?

What are we looking for?

We are looking for a Italy Customer Care Technician.
 

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide.
In addition, we offer some interesting benefits, what makes us a top employer company:

• Flexible entry hours and home office policy.
• Private medical insurance.
• Discount in our employee store.
• Wellness benefits.

What will your challenges be?

• Maintenance of customer, product and price databases.
• Registration of products with 3PL prior to receiving shipments.
• Manage daily order to cash process, annual pre-sales of campaigns, product returns from customers, commercial shipments and allocations from Italy
• Ensuring the proper functioning of the electronic invoice in Italy
• Management of off-invoice contributions to customers (Rappels, sell out challenges)
• Support to Love Isdin loyalty plan for professionals (ZA and PIN)
• Participate in the implementation of working tools related to order to cash processes (e.g. Smart Order) and be the first level of support in case of sales agents' issues
• Coordination of the Customer Care team with the different corporate areas (Supply, Quality, BITS, Finance, Corporate Marketing, Legal).
• Coordination between the Customer Care team and the subsidiary (Country Manager, Finance, Marketing and Sales)as well as different external suppliers (Credit Policy, 3PL and Contact Center).
   

Are you the one we are waiting for?

• Education: University Degree or Higher Education Diploma
• Experience: 
  • Customer Service Back Office or Supply Chain area.
  • 3 years of hands-on experience managing orders within the Consumer Goods and Pharmaceutical industries.
• Languages: Proficiency in Spanish, intermediate English, and advanced Italian.
• IT: Advanced level in Excel, SAP SD, CRM (Salesforce).

Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout therecruitmentprocess, we will respect the principle of equal opportunities, refrain from any kind ofdiscriminatoryattitude while always fostering our respect for people.