Title:  Germany Customer Care Technician

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch toenjoy healthy, happy, beautiful lives.

We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

What are we looking for?

We are looking for a Germany Customer Care Technician.

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide.
In addition, we offer some interesting benefits, what makes us a top employer company:

• Flexible entry hours and home office policy.
• Private medical insurance.
• Discount in our employee store.
• Wellness benefits.

What will your challenges be?

• Manage contacts with customers and consumers in coordination with the Call Center (questions about order status, product characteristics, product usage, about ISDIN as a company, about the Love ISDIN platforms...)
• Manage areas without a sales agent (whether for incoming or outgoing calls/messages)
• Coordinate the operations of logistics operators (product intake and customer orders)
• Carry out the Back Office tasks inherent to Customer Care:
• Order management (from order entry to shipment to customers)
• Management of the photoprotection campaign: coordination of deliveries to customers with all involved stakeholders
• Manage product returns from customers and invoice incidents
• Maintain master data of customers and products (in ISDIN as well as in logistics operators)

Are you the one we are waiting for?

• Education: University Degree or Higher Education Diploma
• Experience: Customer Service Back Office or Supply Chain area
• Languages: Native level of German
• IT: Advanced level in Excel, SAP, CRM

Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.