Title:  Front Office Customer Care Manager

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives. We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet.

We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

What are we looking for?

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide. 

In addition, we offer some interesting benefits, what makes us a top employer company:

• Flexible entry hours and home office policy. 
• Private medical insurance.
• Discount in our employee store. 
• Wellness benefits.
• Christmas lot with several products

What will your challenges be?

• Responsible for the management, auditing, and improvement of customer-related processes and procedures.
• Maintains customer satisfaction by providing problem-solving resources.
• Coordinate the information flows of the Group (Sales & Supply Teams) with customers and operational teams.
• Responsible for the corporate “Order-to-Cash” process (both B2B and B2C).
• Identifies customer service trends and determines system improvements.
• Coordinate with the different internal areas and external providers for an excellent execution of the commercial, marketing and digital initiatives agreed with the clients / consumers.
• Responsible for Customer Experience in the different communication channels of customers with ISDIN.
• Support the Bluewave project managing the impact and value created for our customers or consumers by managing our customer service feedback or complaint mechanisms.

Are you the one we are waiting for?

• Education: Higher University Degree.
• Experience: 5 years of experience in a similar role
• Languages: C1 English
• IT: Excel. CRM Salesforce Knowledge and ERP SAP knowledge.

Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.