Title:  Customer Service Technician Germany

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.

We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

What are we looking for?

We are looking for a Customer Service Technician with a high level of German. 

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide.

In addition, we offer some interesting benefits, what makes us a top employer company:

• Flexible entry hours and home office policy.
• Private medical insurance.
• Discount in our employee store.
• Wellness benefits.
• Christmas lot with several products.

What will your challenges be?

• Manage contacts with customers and consumers in coordination with the Call Center (questions about order status, product features, product usage, Isdin as a company, Love Isdin platforms, etc.).
• Manage areas without sales agent (answering customer calls, making calls to customers to place orders).
• Coordinate the operations of the logistics operators (incoming product and customer orders)
• Order management (from order entry to shipment to customers)
• Management of the photoprotection campaign: coordination of deliveries to customers with the logistics operator, Supply, Marketing and
• Manage customer product returns and invoice incidences.
• Maintain the master data of customers and products (in Isdin and logistics operators).

Are you the one we are waiting for?

• Education: University degree with a clear vocation for customer service.
• Experience: 2 years experience in customer related areas
• Languages: Native German, High level of English.
• IT: Proficient in Excel. Desirable: Knowledge of CRM (Salesforce) and ERP (Sap).
• Others: Flexible, outgoing, open, analytical, methodical and with high empathic level.

Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.