Title:  Customer Care Technician (France)

Location: 

Barcelona, Spain

City:  Barcelona
Description: 


 

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.

We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

What are we looking for?

We are looking for a Customer Care Specialist with a native level of French. 

What we offer?

By joining Isdin, you can change the life of a lot of people worldwide. 

In addition, we offer some interesting benefits, what makes us a top employer company:

  • Flexible entry hours and home office policy. 
  • Private medical insurance.
  • Discount in our employee store. 
  • Wellness benefits.
  • Christmas lot with several products.

What will your challenges be?

 

  • Manage contacts with customers and consumers in coordination with the Call Center (questions about order status, product features, product usage, Isdin as a company, Love Isdin platforms, etc.).
  • Manage operational issues with external sales force: sales portfolio, pricing and commercial conditions.
  • Coordinate the operations of logistics operators (product entry and customer orders).
  • Perform back office tasks innate to Customer Care.
  • Order management (from order entry to shipment to customers).
  • Management of campaigns: coordination of deliveries to customers with the logistics operator, Supply, Marketing and Sales teams of the subsidiary
  • Manage customers' product returns
  • Maintain customer and product master data (with the logistics operator).

 

Are you the one we are waiting for?

  • Education: University degree with a focus in customer service
  • Experience: 3 years of experience as in related areas
  • Languages: Native French and fluent Spanish. 
  • IT: Excel. CRM Salesforce knowledge and ERP SAP knowledge

Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.