Title: Customer Care Specialist
Barcelona, Spain
About us
We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.
We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.
Do you want to join the Challenge?
What are we looking for?
What are we offering?
By joining Isdin, you can change the life of a lot of people worldwide.
In addition, we offer some interesting benefits, what makes us a top employer company:
- Flexible entry hours and home office policy.
- Private medical insurance.
- Discount in our employee store.
- Wellness benefits.
- Christmas lot with several products.
What will your challenges be?
- Design, implement and ensure the monitoring of the front-office Customer Care to guarantee an excellent experience to our customers at the lowest cost.
- Monitor dashboard (KPIs) of key processes.
- Be a Key user of Salesforce.
- Being the link between the Customer Care Area and the different areas of Isdin (Commercial, Marketing, IT, Love Isdin, Supply, Finance, Quality) to ensure that the defined business actions can be executed excellently.
- Ensure effective management of the Contact Center.
- External orientation: conduct benchmarking (processes, service providers, work tools) and attend Customer Experience events/seminars.
Are you the one we are waiting for?
- Education: University degree with a focus in customer service
- Experience: 3 years of experience as in related areas
- Languages: C1 English
- IT: Excel. CRM Salesforce knowledge and ERP SAP knowledge
Equal Employment Opportunities Employer
At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.